Kumu
  • Getting started
    • Welcome
    • Kumu 101
    • First steps
    • Quick tips
    • Webinars
  • Overview
    • Kumu's architecture
    • Accounts and workspaces
    • Kumu.io and Kumu Enterprise
    • Billing
    • User interfaces
      • Dashboard
      • Settings
      • Map editor
      • View editors
      • Quick Actions
    • Collaborating and sharing
    • Actions and permissions
    • Security
    • Advanced Editor hub
      • @settings reference
      • @controls reference
      • Color reference
      • Property reference
      • Selector reference
  • DISCIPLINES
    • SNA / Network Mapping
    • Systems mapping
    • Systems Practice workbook
  • Guides
    • Activity feed
    • Add-ons
      • Disqus
    • Bridge
    • Cluster
    • Controls
      • Cluster control
      • Color-legend control
      • Filter control
      • Focus control
      • Image control
      • Label control
      • Showcase control
      • SNA-dashboard control
      • Tagged-timeline control
      • Text Control
      • Title Control
      • View toggle control
    • Decorations
      • Direct decorations
      • Data-driven decorations
      • Flags
      • Icons
      • Images
      • Label templates
      • Popovers
    • Default view settings
    • Export
    • Fields
      • Computed fields
    • Filter
    • Focus
    • Forking
    • Grids & Guides
    • Import
      • Structure your data for Kumu
      • Excel / CSV
      • Google Sheets
      • JSON / Blueprints
    • Imported views
    • Layouts
      • Fixed
      • Force-directed
      • Remove overlap
      • Scatter
      • Snap-to
    • Legends
    • Licensing
    • Lightbox
    • Loops
    • Metrics
    • Two-factor authentication
    • Pro workspaces
      • Archiving projects
      • Discussions
    • Partial views
    • Presentations
    • Profiles
      • Markdown
    • Project admin
    • Selectors
    • Shapes
    • Share and embed maps
    • Shortcuts
    • Showcase
    • Slugs
    • Table
    • Templates
      • Geo template
    • URLs
    • Views
    • Widgets
  • About Kumu
    • What is Kumu?
    • How does it work?
    • Where can I get help?
  • Enterprise
    • About enterprise
    • Getting started with VMWare
    • Upgrading
    • Configuration
    • Creating user accounts
    • SSH Access
    • Single sign-on
    • Backing up enterprise data
    • Restoring enterprise data
    • Command line utilities
    • Changelog
  • Frequently Asked Questions
    • Does Kumu have a public API?
    • Does Kumu make use of AI?
    • How do I add annotations?
    • How do I add anchors to my map description?
    • How do I add arrows to my connections?
    • How do I add documents to profiles?
    • How do I add more than one element with the same label?
    • How do I add text dropdowns to my map overview?
    • How do I adjust arrow size?
    • How do I avoid duplicating data?
    • How do I change connection curvature?
    • How do I change font color?
    • How do I change font size?
    • How do I change the default for currency fields?
    • How do I change the length or strength of connections?
    • How do I change the order of control options?
    • How do I change the position of my element labels?
    • How do I cite Kumu?
    • How do I collapse duplicate connections?
    • How do I copy a map to another project?
    • How do I control label size while scaling element size?
    • How do I control text wrapping?
    • How do I convert a project from private to public?
    • How do I convert a project from public to private?
    • How do I create dynamic on/off toggles for my map?
    • How do I customize link text in popovers?
    • How do I customize the order of my legend?
    • How do I delete a project, map, or view?
    • How do I delete data from my project?
    • How do I downgrade my subscription?
    • How do I edit virtual elements?
    • How do I get rid of duplicates?
    • How do I hide elements without connections?
    • How do I hide images from the map but keep them in the profile?
    • How do I hide labels on my map?
    • How do I hide the settings button?
    • How do I keep elements from moving?
    • How do I list an element's connections in its profile?
    • How do I make elements transparent?
    • How do I make sense of my receipt?
    • How do I open a sub-system when clicking on an element?
    • How do I remove the Opposite entry from my legend?
    • How do I remove unneeded controls?
    • How do I remove unwanted legend entries?
    • How do I rename my map/view?
    • How do I restructure my adjacency matrix?
    • How do I save my changes in Kumu?
    • How do I select options by default in my control?
    • How do I set a minimum or maximum zoom level for my map?
    • How do I show the Settings button?
    • How do I size elements based on number of connections?
    • How do I transfer a project?
    • How do I update my credit card information?
    • How much data can my Kumu project handle?
    • How do my readers switch between maps and views?
    • My data won't import. What can I do?
    • My Kumu embed is not working. What can I do?
    • My map disappeared. How do I bring it back?
    • My PDF won't export. What can I do?
    • What pricing plans does Kumu have?
    • Where can I find my invoices?
    • Where can I find example Kumu projects?
Powered by GitBook
On this page
  • Free trials
  • Payment receipts
  • Paying by invoice
  • Downgrade or cancel your Kumu subscription

Was this helpful?

Edit on GitHub
  1. Overview

Billing

PreviousKumu.io and Kumu EnterpriseNextUser interfaces

Last updated 1 month ago

Was this helpful?

At Kumu, we use an automated billing system to accept payments for private projects and fees. Amounts can be billed on either a monthly or annual basis. If you choose to be billed on an annual basis, you'll receive a 20% discount.

We handle all payments with through , the industry standard, and you can use any credit card that is . We do not store any sensitive billing information on our own servers.

To change the credit card you use with Kumu, you can do the following:

  1. Decide which you want to add card details to (you can add different credit cards to each of your workspaces, making it easy to separate personal bills and work-related bills).

  2. and select the workspace from the list

  3. In the Billing section of the workspace's settings, add your credit card details.

Kumu charges you based on two factors:

  1. Whether you have a Basic Workspace or a

  2. The number of private projects you have in your workspace

Monthly billing

If you are on a monthly billing cycle, Kumu will bill your account on the same day each month. Basic Workspaces are free, and each private project costs $9/month. Pro Workspaces are $10 per month, and each private project costs an additional $20/month.

To add more private projects to a monthly Basic or Pro workspace, you can and use the New Project form to set the project to Private.

When your bill is increased or decreased during a billing cycle, Kumu's billing system automatically prorates the final charge based on the amount of time left in your cycle, and incorporates the proration into the next bill.

Annual billing

To switch your account to annual billing:

  1. Click on the Workspaces tab in your Dashboard

  2. Click on the workspace you'd like to change the billing frequency for

  3. Make sure to use the button "Add card" to add a credit card, if you hadn't already done so

  4. Click on "Switch to yearly billing and save 20%" below the Billing header. You'll be charged immediately.

Adding private projects to the annual plan

If you are on an annual billing cycle, Kumu will bill your account once per year based on the type of workspace you have, and a pre-set private project limit. If you add a new private project, your private project limit will increase, and you'll be charged a pro-rated amount for the rest of the annual billing cycle immediately. This also means that deleting and archiving private projects will not automatically reduce your annual bill; it will only make more private projects available under your total private project limit.

However, you can increase or decrease your private project limit at any time during the year, and this will increase or decrease your next bill. To adjust your private project limit, go to the billing settings for your personal account or organization, and use the interface to add or subtract private projects.

When your bill is increased or decreased during a billing cycle, Kumu's billing system prorates the final charge based on the amount of time left in your cycle, and (if applicable) charges the card on file immediately.

Enterprise billing

Free trials

When you create a new workspace (including the Basic workspace that Kumu creates for you when you first sign up), you automatically receive a 7-day free trial of private projects in that workspace. At any time during your free trial, you can add a credit card to your billing settings to start a subscription plan as soon as the free trial ends.

If you haven't added a credit card before the free trial ends, your private projects will be locked (you won't be able to view or edit them), and Kumu will prompt you to make your projects public or update your billing settings in order to unlock.

Payment receipts

Our billing system automatically sends a receipt to the email on file each time a payment is made. From time to time, these receipts might get sent to your email's spam folder—if you don't see a receipt, be sure to check there first.

Paying by invoice

Downgrade or cancel your Kumu subscription

Kumu charges you based on two factors:

  1. Whether you have a Basic Workspace or a Pro Workspace

  2. The number of private projects you have in your workspace

Note: When your bill is increased or decreased during a billing cycle, Kumu's billing system automatically prorates the final charge based on the amount of time left in your cycle, and incorporates the proration into the next bill.

To remove private projects from the monthly bill in a Basic workspace, you can use the to delete the project, transfer it, or make it public. In a Pro workspace, you can do the same, but you also have the option to the project.

When you increase your private project limit on an annual plan, a prorated charge will be billed immediately to the credit card on file. If you need to pay by invoice instead of by credit card, please before increasing your project limit.

If you're using the , you'll be billed according to how many users you have, instead of how many projects you have. Enterprise customers are billed annually, and seats are sold in packs of 5 users.

For a Basic Workspace, if you want to change the email that receipts are sent to, you can go to the . To do this for a Pro Workspace, you can go to your Pro Workspace's and scroll down to the profile section.

If you can't enter a credit card into Kumu's website for repeat billing, you can pay by invoice instead. An invoice will allow you to make a one-time payment via credit card, ACH transfer, or a check in the mail. To request an invoice, you can .

Have any other questions about billing? Send an email to and we'll get back to you!

You can downgrade or cancel your plan at any moment. Follow to learn how to do this in your account.

project admin menu
archive
reach out Kumu support
Enterprise version of Kumu
email support@kumu.io
support@kumu.io
this guide
Pro workspace
full PCI-compliance
Stripe
accepted by Stripe
workspace
Go to your list of workspaces
Pro Workspace
create a new project
profile section of your account settings
dashboard
New private project
Switch to annual billing
Annual project limit