My map disappeared. How do I bring it back?

If it seems like your entire map, or parts of your map, have suddenly disappeared, this guide has a few troubleshooting steps.

Is focus turned on?

Kumu's focus feature has the ability to hide entire sections of your map, narrowing focus to just a small selection. This is really useful when you need it—but can be pretty scary if you see most of your map disappear without explanation!

Has a filter been applied?

Kumu's filter feature can show and hide elements, connections, and loops based on the content in their profiles.

Another option is to go into your Advanced Editor and see if you can find a line of code saying ignore: "element code or name";. You can delete that line and it will bring that/those element(s)back. Don't forget to click Save at the bottom!

Did your Google Sheet disconnect?

Do you have pinned elements in a map with a geo template?

On rare occasions, elements in one map might disappear because elements on a geo template were pinned down in another map. If you have a geo template in any of your maps, please navigate there and: click "A" on your keyboard to select all elements on the map, and then click Alt + P (option + P for mac) to unpin the elements. Wait for the message "You unpinned X elements in your map" in the bottom-left corner, and then navigate to the map that was blank. Your data should now be back!

Has the data been deleted?

If all else fails, it's possible that the data may have (accidentally) been deleted from the map. That's not an immediate cause for concern—before data is really deleted from your project, it goes to the project's trash.

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