Kumu
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    • SNA / Network Mapping
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      • Structure your data for Kumu
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      • Geo template
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  • About Kumu
    • What is Kumu?
    • How does it work?
    • Where can I get help?
  • Enterprise
    • About enterprise
    • Getting started with VMWare
    • Upgrading
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    • Creating user accounts
    • SSH Access
    • Single sign-on
    • Backing up enterprise data
    • Restoring enterprise data
    • Command line utilities
    • Changelog
  • Frequently Asked Questions
    • Does Kumu have a public API?
    • Does Kumu make use of AI?
    • How do I add annotations?
    • How do I add anchors to my map description?
    • How do I add arrows to my connections?
    • How do I add documents to profiles?
    • How do I add more than one element with the same label?
    • How do I add text dropdowns to my map overview?
    • How do I adjust arrow size?
    • How do I avoid duplicating data?
    • How do I change connection curvature?
    • How do I change font color?
    • How do I change font size?
    • How do I change the default for currency fields?
    • How do I change the length or strength of connections?
    • How do I change the order of control options?
    • How do I change the position of my element labels?
    • How do I cite Kumu?
    • How do I collapse duplicate connections?
    • How do I copy a map to another project?
    • How do I control label size while scaling element size?
    • How do I control text wrapping?
    • How do I convert a project from private to public?
    • How do I convert a project from public to private?
    • How do I create dynamic on/off toggles for my map?
    • How do I customize link text in popovers?
    • How do I customize the order of my legend?
    • How do I delete a project, map, or view?
    • How do I delete data from my project?
    • How do I downgrade my subscription?
    • How do I edit virtual elements?
    • How do I get rid of duplicates?
    • How do I hide elements without connections?
    • How do I hide images from the map but keep them in the profile?
    • How do I hide labels on my map?
    • How do I hide the settings button?
    • How do I keep elements from moving?
    • How do I list an element's connections in its profile?
    • How do I make elements transparent?
    • How do I make sense of my receipt?
    • How do I open a sub-system when clicking on an element?
    • How do I remove the Opposite entry from my legend?
    • How do I remove unneeded controls?
    • How do I remove unwanted legend entries?
    • How do I rename my map/view?
    • How do I restructure my adjacency matrix?
    • How do I select options by default in my control?
    • How do I set a minimum or maximum zoom level for my map?
    • How do I show the Settings button?
    • How do I size elements based on number of connections?
    • How do I transfer a project?
    • How do I update my credit card information?
    • How much data can my Kumu project handle?
    • How do my readers switch between maps and views?
    • My data won't import. What can I do?
    • My Kumu embed is not working. What can I do?
    • My map disappeared. How do I bring it back?
    • My PDF won't export. What can I do?
    • What pricing plans does Kumu have?
    • Where can I find my invoices?
    • Where can I find example Kumu projects?
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  • Is focus turned on?
  • Has a filter been applied?
  • Did your Google Sheet disconnect?
  • Did you pin elements in a map with a geo template?
  • Is your data perhaps part of another map?
  • Has the data been deleted?

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  1. Frequently Asked Questions

My map disappeared. How do I bring it back?

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Last updated 9 months ago

Was this helpful?

If it seems like your entire map, or parts of your map, have suddenly disappeared, this guide has a few troubleshooting steps.

Is focus turned on?

Kumu's has the ability to hide entire sections of your map, narrowing focus to just a small selection. This is really useful when you need it—but can be pretty scary if you see most of your map disappear without explanation!

To know when focus is turned on, look for a blue target icon on the right side of the map. If it's blue, click it to turn focus off, or just press Esc on your keyboard.

Has a filter been applied?

Kumu's can show and hide elements, connections, and loops based on the content in their profiles.

To check if a filter has been applied and might be hiding some or all of your content, open up the , and look at the text next to Filter, which tells you the number of hidden items. If that text indicates there are hidden items, click the settings icon to the right of Filter, and see if you can adjust the filter settings to bring your data back into view.

Another option is to go into your Advanced Editor and see if you can find a line of code saying ignore: "element code or name";. You can delete that line and it will bring that/those element(s)back. Don't forget to click Save at the bottom!

Did your Google Sheet disconnect?

Did you pin elements in a map with a geo template?

Is your data perhaps part of another map?

Has the data been deleted?

If all else fails, it's possible that the data may have (accidentally) been deleted from the map. That's not an immediate cause for concern—before data is really deleted from your project, it goes to the project's trash.

If you imported your data through Google Sheets, then that link is the lifeline to the data in your map. If your sheet link is disconnected or deleted, then all the data in your map will disappear. Click on the green button at the bottom and choose Import, or hit the "i" key of your keyboard to see whether your Google Sheet is still connected.

On rare occasions, elements in one map might disappear because elements on a geo template were in another map. If you have a geo template in any of your maps, please navigate there and: click "A" on your keyboard to select all elements on the map, and then click Alt + P (option + P for mac) to unpin the elements. Wait for the message "You unpinned X elements in your map" in the bottom-left corner, and then navigate to the map that was blank. Your data should now be back!

Though the data in your Kumu maps , it will only show data that was imported in one specific map. This means that if you import data into one map, and then create a second map, you will not automatically see that same data. To check if your data lives in another map, click on the first dropdown next to the project title in the top-left corner and switch to another map name (if available). Sometimes, that brings back the data you were missing, as you were simply working in another map!

To check the trash, click the menu icon in the top left corner of the screen, then select Trash from the sidebar. If the Trash panel shows that there is data in the trash, send an email to , and we can help you get that data out of the trash and back into the map.

pinned down
focus feature
filter feature
support@kumu.io
merges at the project level
Basic Editor
Unhide Elements