Kumu
  • Getting started
    • Welcome
    • Kumu 101
    • First steps
    • Quick tips
    • Webinars
  • Overview
    • Kumu's architecture
    • Accounts and workspaces
    • Kumu.io and Kumu Enterprise
    • Billing
    • User interfaces
      • Dashboard
      • Settings
      • Map editor
      • View editors
      • Quick Actions
    • Collaborating and sharing
    • Actions and permissions
    • Security
    • Advanced Editor hub
      • @settings reference
      • @controls reference
      • Color reference
      • Property reference
      • Selector reference
  • DISCIPLINES
    • SNA / Network Mapping
    • Systems mapping
    • Systems Practice workbook
  • Guides
    • Activity feed
    • Add-ons
      • Disqus
    • Bridge
    • Cluster
    • Controls
      • Cluster control
      • Color-legend control
      • Filter control
      • Focus control
      • Image control
      • Label control
      • Showcase control
      • SNA-dashboard control
      • Tagged-timeline control
      • Text Control
      • Title Control
      • View toggle control
    • Decorations
      • Direct decorations
      • Data-driven decorations
      • Flags
      • Icons
      • Images
      • Label templates
      • Popovers
    • Default view settings
    • Export
    • Fields
      • Computed fields
    • Filter
    • Focus
    • Forking
    • Grids & Guides
    • Import
      • Structure your data for Kumu
      • Excel / CSV
      • Google Sheets
      • JSON / Blueprints
    • Imported views
    • Layouts
      • Fixed
      • Force-directed
      • Remove overlap
      • Scatter
      • Snap-to
    • Legends
    • Licensing
    • Lightbox
    • Loops
    • Metrics
    • Two-factor authentication
    • Pro workspaces
      • Archiving projects
      • Discussions
    • Partial views
    • Presentations
    • Profiles
      • Markdown
    • Project admin
    • Selectors
    • Shapes
    • Share and embed maps
    • Shortcuts
    • Showcase
    • Slugs
    • Table
    • Templates
      • Geo template
    • URLs
    • Views
    • Widgets
  • About Kumu
    • What is Kumu?
    • How does it work?
    • Where can I get help?
  • Enterprise
    • About enterprise
    • Getting started with VMWare
    • Upgrading
    • Configuration
    • Creating user accounts
    • SSH Access
    • Single sign-on
    • Backing up enterprise data
    • Restoring enterprise data
    • Command line utilities
    • Changelog
  • Frequently Asked Questions
    • Does Kumu have a public API?
    • Does Kumu make use of AI?
    • How do I add annotations?
    • How do I add anchors to my map description?
    • How do I add arrows to my connections?
    • How do I add documents to profiles?
    • How do I add more than one element with the same label?
    • How do I add text dropdowns to my map overview?
    • How do I adjust arrow size?
    • How do I avoid duplicating data?
    • How do I change connection curvature?
    • How do I change font color?
    • How do I change font size?
    • How do I change the default for currency fields?
    • How do I change the length or strength of connections?
    • How do I change the order of control options?
    • How do I change the position of my element labels?
    • How do I cite Kumu?
    • How do I collapse duplicate connections?
    • How do I copy a map to another project?
    • How do I control label size while scaling element size?
    • How do I control text wrapping?
    • How do I convert a project from private to public?
    • How do I convert a project from public to private?
    • How do I create dynamic on/off toggles for my map?
    • How do I customize link text in popovers?
    • How do I customize the order of my legend?
    • How do I delete a project, map, or view?
    • How do I delete data from my project?
    • How do I downgrade my subscription?
    • How do I edit virtual elements?
    • How do I get rid of duplicates?
    • How do I hide elements without connections?
    • How do I hide images from the map but keep them in the profile?
    • How do I hide labels on my map?
    • How do I hide the settings button?
    • How do I keep elements from moving?
    • How do I list an element's connections in its profile?
    • How do I make elements transparent?
    • How do I make sense of my receipt?
    • How do I open a sub-system when clicking on an element?
    • How do I remove the Opposite entry from my legend?
    • How do I remove unneeded controls?
    • How do I remove unwanted legend entries?
    • How do I rename my map/view?
    • How do I restructure my adjacency matrix?
    • How do I save my changes in Kumu?
    • How do I select options by default in my control?
    • How do I set a minimum or maximum zoom level for my map?
    • How do I show the Settings button?
    • How do I size elements based on number of connections?
    • How do I transfer a project?
    • How do I update my credit card information?
    • How much data can my Kumu project handle?
    • How do my readers switch between maps and views?
    • My data won't import. What can I do?
    • My Kumu embed is not working. What can I do?
    • My map disappeared. How do I bring it back?
    • My PDF won't export. What can I do?
    • What pricing plans does Kumu have?
    • Where can I find my invoices?
    • Where can I find example Kumu projects?
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  1. Frequently Asked Questions

My Kumu embed is not working. What can I do?

PreviousMy data won't import. What can I do?NextMy map disappeared. How do I bring it back?

Last updated 1 month ago

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Below you can find some troubleshooting tips for when you've tried to embed a Kumu map on your website, but it's not loading or giving an error.

Does the embed link work?

First things first: let's investigate whether the embed link is working at all. Click on the embed link that you received from Kumu and see if it loads correctly. If it does, we'll know that we need to take a look at the website builder where the map is being embedded. Continue to the next section. If it doesn't, you can contact support@kumu.io to have us check the embed link.

Did you copy+paste the entire embed code correctly?

This is an easy one: make sure you copied the entire embed code from Kumu and that it's pasted in the correct place of your website builder. You can find the embed code in a grey box below the embed link (see image above).

Does your website builder allow embedded content?

Not all website builders allow embeds based on the plan you selected. Make sure that your website builder/plan allow embeds and that the settings are set correctly for embeds to appear. Another example is Wordpress requiring a plugin to be activated before you can embed a Kumu map. You can search online or in their plugin database for the right plugin to use.

Check your accepted cookies.

You know those pesky cookie-popups that appear on every website you visit, asking you whether you accept these cookies? Well, they can interfere with the content you can see. Some browsers can only show Kumu embedded content on the website if all cookies are accepted. So if you haven't accepted third-party cookies, then the Kumu map will give an error. Make sure to accept all cookies on your website, and refresh the page to see if the Kumu map appears.

What error is the website giving?

When you're on your website, click Command + Option + J on your keyboard (or Ctrl + Alt + J for Windows) to open the Console. A window with lots of code/data will open on the right-hand side of your screen. Usually there are some red lines indicating why the website can't show your embed.

Here's an example error:

Not to worry, you won't have to start changing the code for your website! Usually sending this screenshot to your IT department, or to the website builder's customer support chat, will provide you with an answer as to what needs to be changed. Sometimes it's a simple setting, and sometimes your IT department needs to adjust certain security settings for your website.

Still not working?

If after following the steps above, you're embed is still not working, then unfortunately it's difficult for us to come up with other solutions, as the issue is most probably on your website or on your device. We recommend to send a message to your website builder's customer support, or have your IT department take a look at why your Kumu map is not appearing.

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