Kumu
  • Getting started
    • Welcome
    • Kumu 101
    • First steps
    • Quick tips
    • Webinars
  • Overview
    • Kumu's architecture
    • Accounts and workspaces
    • Kumu.io and Kumu Enterprise
    • Billing
    • User interfaces
      • Dashboard
      • Settings
      • Map editor
      • View editors
      • Quick Actions
    • Collaborating and sharing
    • Actions and permissions
    • Security
    • Advanced Editor hub
      • @settings reference
      • @controls reference
      • Color reference
      • Property reference
      • Selector reference
  • DISCIPLINES
    • SNA / Network Mapping
    • Systems mapping
    • Systems Practice workbook
  • Guides
    • Activity feed
    • Add-ons
      • Disqus
    • Bridge
    • Cluster
    • Controls
      • Cluster control
      • Color-legend control
      • Filter control
      • Focus control
      • Image control
      • Label control
      • Showcase control
      • SNA-dashboard control
      • Tagged-timeline control
      • Text Control
      • Title Control
      • View toggle control
    • Decorations
      • Direct decorations
      • Data-driven decorations
      • Flags
      • Icons
      • Images
      • Label templates
      • Popovers
    • Default view settings
    • Export
    • Fields
      • Computed fields
    • Filter
    • Focus
    • Forking
    • Grids & Guides
    • Import
      • Structure your data for Kumu
      • Excel / CSV
      • Google Sheets
      • JSON / Blueprints
    • Imported views
    • Layouts
      • Fixed
      • Force-directed
      • Remove overlap
      • Scatter
      • Snap-to
    • Legends
    • Licensing
    • Lightbox
    • Loops
    • Metrics
    • Two-factor authentication
    • Pro workspaces
      • Archiving projects
      • Discussions
    • Partial views
    • Presentations
    • Profiles
      • Markdown
    • Project admin
    • Selectors
    • Shapes
    • Share and embed maps
    • Shortcuts
    • Showcase
    • Slugs
    • Table
    • Templates
      • Geo template
    • URLs
    • Views
    • Widgets
  • About Kumu
    • What is Kumu?
    • How does it work?
    • Where can I get help?
  • Enterprise
    • About enterprise
    • Getting started with VMWare
    • Upgrading
    • Configuration
    • Creating user accounts
    • SSH Access
    • Single sign-on
    • Backing up enterprise data
    • Restoring enterprise data
    • Command line utilities
    • Changelog
  • Frequently Asked Questions
    • Does Kumu have a public API?
    • Does Kumu make use of AI?
    • How do I add annotations?
    • How do I add anchors to my map description?
    • How do I add arrows to my connections?
    • How do I add documents to profiles?
    • How do I add more than one element with the same label?
    • How do I add text dropdowns to my map overview?
    • How do I adjust arrow size?
    • How do I avoid duplicating data?
    • How do I change connection curvature?
    • How do I change font color?
    • How do I change font size?
    • How do I change the default for currency fields?
    • How do I change the length or strength of connections?
    • How do I change the order of control options?
    • How do I change the position of my element labels?
    • How do I cite Kumu?
    • How do I collapse duplicate connections?
    • How do I copy a map to another project?
    • How do I control label size while scaling element size?
    • How do I control text wrapping?
    • How do I convert a project from private to public?
    • How do I convert a project from public to private?
    • How do I create dynamic on/off toggles for my map?
    • How do I customize link text in popovers?
    • How do I customize the order of my legend?
    • How do I delete a project, map, or view?
    • How do I delete data from my project?
    • How do I downgrade my subscription?
    • How do I edit virtual elements?
    • How do I get rid of duplicates?
    • How do I hide elements without connections?
    • How do I hide images from the map but keep them in the profile?
    • How do I hide labels on my map?
    • How do I hide the settings button?
    • How do I keep elements from moving?
    • How do I list an element's connections in its profile?
    • How do I make elements transparent?
    • How do I make sense of my receipt?
    • How do I open a sub-system when clicking on an element?
    • How do I remove the Opposite entry from my legend?
    • How do I remove unneeded controls?
    • How do I remove unwanted legend entries?
    • How do I rename my map/view?
    • How do I restructure my adjacency matrix?
    • How do I save my changes in Kumu?
    • How do I select options by default in my control?
    • How do I set a minimum or maximum zoom level for my map?
    • How do I show the Settings button?
    • How do I size elements based on number of connections?
    • How do I transfer a project?
    • How do I update my credit card information?
    • How much data can my Kumu project handle?
    • How do my readers switch between maps and views?
    • My data won't import. What can I do?
    • My Kumu embed is not working. What can I do?
    • My map disappeared. How do I bring it back?
    • My PDF won't export. What can I do?
    • What pricing plans does Kumu have?
    • Where can I find my invoices?
    • Where can I find example Kumu projects?
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  • Your images are too large
  • Your images are not coming from a secure URL
  • You're using background items that can't be exported
  • Have you tried a different browser?
  • Some other points to note

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  1. Frequently Asked Questions

My PDF won't export. What can I do?

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Last updated 1 month ago

Was this helpful?

So you've filled out the PDF form, you've hit the "Download PDF" button, and you can see the green popup saying "Downloading PDF". But then... nothing happens! Here are some troubleshooting tips for when your PDF won't download:

Your images are too large

If you're using images in your map and the image files are too large, then the PDF builder can't render them and will throw an error. Please go through your images and make sure to resize each image to max 600px wide. Then try again.

Your images are not coming from a secure URL

If you're importing images through a hosted link, make sure that the URL starts with "https" instead of just "http". You can usually update this through your image hosting provider.

You're using background items that can't be exported

Our PDF builder doesn't know how to handle different "layers" in your map. So when you're stacking elements on top of each other to use some sort of "grouping", this won't be reflected well in the PDF. In that case we recommend to .

Also note that geo maps cannot be exported to PDF nor PNG, as the background won't render.

Have you tried a different browser?

It doesn't happen often, but sometimes our browsers or certain settings can interfere with the PDF builder. We recommend to try your export in a different browser before contacting us!

Some other points to note

  • won't export to PDF

  • You can't export to PDF or PNG

  • Unfortunately, Chinese and Hebrew characters do not render well in PDFs at the moment. We hope to be able to offer this in the future!

If you've gone through all of the above points and you still can't find the reason as to why your PDF isn't downloading, don't hesitate to reach out to us at support@kumu.io. We're happy to help!

export to PNG
Underlays
geo maps