Kumu
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  • About Kumu
    • What is Kumu?
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  • Frequently Asked Questions
    • Does Kumu have a public API?
    • Does Kumu make use of AI?
    • How do I add annotations?
    • How do I add anchors to my map description?
    • How do I add arrows to my connections?
    • How do I add documents to profiles?
    • How do I add more than one element with the same label?
    • How do I add text dropdowns to my map overview?
    • How do I adjust arrow size?
    • How do I avoid duplicating data?
    • How do I change connection curvature?
    • How do I change font color?
    • How do I change font size?
    • How do I change the default for currency fields?
    • How do I change the length or strength of connections?
    • How do I change the order of control options?
    • How do I change the position of my element labels?
    • How do I cite Kumu?
    • How do I collapse duplicate connections?
    • How do I copy a map to another project?
    • How do I control label size while scaling element size?
    • How do I control text wrapping?
    • How do I convert a project from private to public?
    • How do I convert a project from public to private?
    • How do I create dynamic on/off toggles for my map?
    • How do I customize link text in popovers?
    • How do I customize the order of my legend?
    • How do I delete a project, map, or view?
    • How do I delete data from my project?
    • How do I downgrade my subscription?
    • How do I edit virtual elements?
    • How do I get rid of duplicates?
    • How do I hide elements without connections?
    • How do I hide images from the map but keep them in the profile?
    • How do I hide labels on my map?
    • How do I hide the settings button?
    • How do I keep elements from moving?
    • How do I list an element's connections in its profile?
    • How do I make elements transparent?
    • How do I make sense of my receipt?
    • How do I open a sub-system when clicking on an element?
    • How do I remove the Opposite entry from my legend?
    • How do I remove unneeded controls?
    • How do I remove unwanted legend entries?
    • How do I rename my map/view?
    • How do I restructure my adjacency matrix?
    • How do I select options by default in my control?
    • How do I set a minimum or maximum zoom level for my map?
    • How do I show the Settings button?
    • How do I size elements based on number of connections?
    • How do I transfer a project?
    • How do I update my credit card information?
    • How much data can my Kumu project handle?
    • How do my readers switch between maps and views?
    • My data won't import. What can I do?
    • My Kumu embed is not working. What can I do?
    • My map disappeared. How do I bring it back?
    • My PDF won't export. What can I do?
    • What pricing plans does Kumu have?
    • Where can I find my invoices?
    • Where can I find example Kumu projects?
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  1. Frequently Asked Questions

How do I downgrade my subscription?

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Last updated 21 days ago

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Kumu charges you based on two factors:

  • Whether you have a Basic Workspace or a Pro Workspace

  • The number of private projects you have in your workspace

Basic Workspace

If you want to downgrade your Basic Workspace (which includes unlimited public projects), all you need to do is make sure your account has less or no private projects. If you currently have private projects: please click on the Project Settings menu in the top-left corner of your map, and then click on to take one of these three actions:

  • Convert the private project(s) to public

  • Transfer the private project(s) to another user

  • Delete the private project(s)

Want to download a backup file of your project before you delete it? Learn how to do that .

If you are being billed monthly, Kumu's billing system will automatically put you on the free plan as soon as you have removed all private projects from your account. If you are being billed annually, please take the following steps to downgrade your plan:

  1. Click on the Workspaces tab in your

  2. Click on the name of the workspace for which you'd like to make the change

  3. Scroll down to Annual private project limit, choose how many private projects you'd like to remove, and click on the "Decrease limit" button.

Note: Project fees will not be refunded when you remove private projects. Instead, a pro-rated amount will be credited to your Kumu account and applied to future invoices. Prefer a refund? Please contact us at [support@kumu.io](mailto: support@kumu.io).

Pro Workspace

If you have a Pro Workspace, you'll have to downgrade your account to a Basic Workspace in addition to taking the steps above to remove your private project(s). To downgrade to a Basic Workspace, please take the following steps:

  1. Click on the Workspaces tab in your Dashboard

  2. Click on the name of the workspace you'd like to downgrade

  3. Click on the "Downgrade to basic workspace" button below the Billing header

You'll now automatically stop being billed for the Pro Workspace.

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