Whether you have a Basic Workspace or a Pro Workspace
The number of private projects you have in your workspace
If you want to downgrade your Basic Workspace (which includes unlimited public projects), all you need to do is make sure your account has less or no private projects. If you currently have private projects: please click on the Project Settings menu in the top-left corner of your map, and then click on Admin to take one of these three actions:
Convert the private project(s) to public
Transfer the private project(s) to another user
Delete the private project(s)
Want to download a backup file of your project before you delete it? Learn how to do that here.
If you are being billed monthly, Kumu's billing system will automatically put you on the free plan as soon as you have removed all private projects from your account. If you are being billed annually, please take the following steps to downgrade your plan:
Click on the name of the workspace for which you'd like to make the change
Scroll down to Annual private project limit, choose how many private projects you'd like to remove, and click on the "Decrease limit" button.
Note: Project fees will not be refunded when you remove private projects. Instead, a pro-rated amount will be credited to your Kumu account and applied to future invoices. Prefer a refund? Please contact us at [[email protected]](mailto: [email protected]).
If you have a Pro Workspace, you'll have to downgrade your account to a Basic Workspace in addition to taking the steps above to remove your private project(s). To downgrade to a Basic Workspace, please take the following steps:
Click on the Workspaces tab in your Dashboard
Click on the name of the workspace you'd like to downgrade
Click on the "Downgrade to basic workspace" button below the Billing header
You'll now automatically stop being billed for the Pro Workspace.