How do I downgrade my personal account to free?
If you want to downgrade your personal account back to the free plan (which includes unlimited public projects), all you need to do is make sure your account doesn't own any private projects. If you have private projects, you can use the project admin menu to take one of these three actions:
- Convert the private project(s) to public
- Transfer the private project(s) to another user
- Delete the private project(s)
If you are being billed monthly, Kumu's billing system will automatically put you on the free plan as soon as you have removed all private projects from your account. If you are being billed annually, please contact support at email@example.com so that we can reduce your private project limit to zero.