How do I downgrade my subscription?

Kumu charges you based on two factors:

  • Whether you have a Basic Workspace or a Pro Workspace
  • The number of private projects you have in your workspace

Basic Workspace

If you want to downgrade your Basic Workspace (which includes unlimited public projects), all you need to do is make sure your account has less or no private projects. If you currently have private projects: please click on the Project Settings menu in the top-left corner of your map, and then click on Admin to take one of these three actions:

  • Convert the private project(s) to public
  • Transfer the private project(s) to another user
  • Delete the private project(s)

Want to download a backup file of your project before you delete it? Learn how to do that here.

If you are being billed monthly, Kumu's billing system will automatically put you on the free plan as soon as you have removed all private projects from your account. If you are being billed annually, please take the following steps to downgrade your plan:

  1. Click on the Workspaces tab in your Dashboard
  2. Click on the name of the workspace for which you'd like to make the change
  3. Scroll down to Annual private project limit, choose how many private projects you'd like to remove, and click on the "Decrease limit" button.

Note: Project fees will not be refunded when you remove private projects. Instead, a pro-rated amount will be credited to your Kumu account and applied to future invoices. Prefer a refund? Please contact us at support@kumu.io.

Pro Workspace

If you have a Pro Workspace, you'll have to downgrade your account to a Basic Workspace in addition to taking the steps above to remove your private project(s). To downgrade to a Basic Workspace, please take the following steps:

  1. Click on the Workspaces tab in your Dashboard
  2. Click on the name of the workspace you'd like to downgrade
  3. Click on the "Downgrade to basic workspace" button below the Billing header

You'll now automatically stop being billed for the Pro Workspace.

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